Voice Recording Solutions

The CyberTech Evaluation Application is a quality and efficiency monitoring solution. This application combines call and screen recording with quality monitoring in a single integrated solution that can play a major role in improving customer service in call centers of every size.

The Evaluation Application provides many benefits including:

• A single, integrated application to record and evaluate screens and calls;
• Quick and easy creation of bespoke projects and campaigns;
• Easy to perform evaluations and add remarks to a call in the same window;
• User friendly application with familiar ‘look and feel’ to other CyberTech solutions;
• Low implementation and running costs;
• Automatic backup of evaluations together with original call data;
• Bespoke evaluation forms with configurable sections, questions and answer types;
• Forms and sections can be shared among users.
• Flexible reporting on quality and efficiency.

The reporting feature enables a variety of reports on the evaluated calls to be created. Each report has drill down functionality which allows users to click on an area of the bar graph for a more specific report.

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